Exchange Policy

We want to ensure you are satisfied with your purchase. If you wish to exchange an item, follow the process below:

Conditions for Exchange

• Items can be exchanged within 14 days of receipt.
• Products must be unused, in their original packaging, and with the original receipt or proof of purchase.

How to Request an Exchange

Use this form to request a replacement by providing the recipient’s name, email address, order number, product for replacement, phone number, order date, and reason for replacement.

Exchange Shipping Costs
Customers are responsible for shipping costs unless the product is defective or there was an error in shipping.

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Returns Policy

If you are not satisfied with your purchase, you may return the item under the following conditions:

Conditions for Returns

• Products must be returned within 14 days of receipt.
• Items must be unused and in their original packaging.
• Include the original receipt or proof of purchase.

How to Return a Product

Use this form to request a return by providing the recipient’s name, email address, order number, IBAN for refund, phone number, order date, and reason for return.

Refund Processing
After receiving and inspecting the returned product, we will issue a refund to the original payment method within 14 days.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or defective product. Shipping fees are non-refundable.

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For more information or assistance, please contact us at office@marielior.com or call us at +359 88 8196750.